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Articles filed under 'Language'

Don’t say no when you really mean yes

December 28th, 2009 · 1 Comment

When speaking to your customers, accommodate to their language. Don’t unnecessarily force your vocabulary on them. And don’t tell them no when you really mean yes.
Redbox is great. I rent movies from them a few times a month. I love the simplicity of the service: show up, pick a movie, swipe your card, and you’re […]

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Filed under: Communication · User Experience · Language