Archive

When speaking to your customers, accommodate to their language. Don’t unnecessarily force your vocabulary on them. And don’t tell them no when you really mean yes.
Redbox is great. I rent movies from them a few times a month. I love the simplicity of the service: show up, pick a movie, swipe your card, and you’re […]

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In my last post, Education for a team of none, I wrote about how I’ve noticed very little documentation for someone in my situation. And I don’t think it’s a rare one: I’ve got low or no budget for user research. I’m new to UX (1.5 years, professionally). And the people I’m working with need […]

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Over the past few years as a web designer I’ve noticed a lack of education specific to people like me. Let me take you through an example. But keep in mind, this isn’t the only example I could use, there are many.
I recently heard the wonderful Jared Spool speak on the topic of personas […]

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